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Armstrong specialise in the delivery of inbound/outbound call centres and have implemented and now support over 150 call centres across the UK. These range from 5 seat single site systems to 600 seat multi-site distributed ACD systems.
Our primary focus is on reliability and technical support.
The Inter-Tel IP-PBX contains a powerful ACD that can allow calls to queue with support messages on hold and when combined with Swan’s Callview real-time wall board and historical reports, provides the supervisor with all the tools needed to manage a simple or complex call centre environment.
For increased productivity Armstrong have developed the AgentSuite™ range of software including automated outbound dialling, computer telephony integration (CTI) for screen popping calls, bulk call recording and playback.
These solutions can be installed at your own premises or can be hosted to provide you with a virtual call centre solution. ( see www.virtualcallcentre.com )
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