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Armstrong have been supplying solutions for remote based staff since 1999. We have supplied Inter-Tel based remote worker solutions to customers in the travel, insurance, home improvement industries also the charitable sector, and all of the powerful PBX features that Inter-Tel provide, plus all of the Call Centre Management information, Computer Telephony Integration features are available for remote workers and remote team leaders.
Armstrong have extensive experience in setting up, supporting (and managing, if required) remote worker solutions based on customer owned Inter-Tel systems as well as many clients who rent seats on Armstrong hosted solutions, which we refer to as Virtual Call Centres (VCC).
In the VCC instance, customers never have to see or touch a PABX, merely have the functionality and business benefits delivered to their users PC and any diallable telephone number.
We can deliver calls over ADSL, DSL, as well as ISDN, analogue lines and mobile phone. As long as your users can open up a web browser and receive a phone call at the same time, we can deliver a remote office solution. Because of our experience we are ideally placed to guide customers through the pitfalls of delivering acceptable quality calls at extremely competitive cost to their users, and can also provide a complete managed service Virtual Call Centre.
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