It’s impossible to be in the office all the time, so it’s good to know that our remote working systems will enable you to work seamlessly from home.
It’s important to feel just as connected when you’re away from the office – whether that means sending emails, making and receiving phone calls or accessing internal files and documents. With our Remote Access and Virtual Private Networks, you’ll never need to experience any of the frustrations of home working again.
Armstrong have been supplying solutions for remote based staff since 1999. We have supplied remote worker solutions to customers in the travel, insurance, home improvement industries and also in the charitable sector. In addition to all the powerful PBX features that Mitell provides, all of the Call Centre Management information and Computer Telephony Integration features are available for remote workers and remote team leaders.
Armstrong have extensive experience in setting up, supporting (and managing, if required) remote worker solutions based on customer owned systems as well as many clients who rent seats on Armstrong hosted solutions, which we refer to as Virtual Call Centres (VCC).
In the VCC instance, customers never have to see or touch a PABX, but simply have the functionality and business benefits delivered to their users PC and any diallable telephone number.
We can deliver calls over ADSL, DSL, as well as ISDN, analogue lines and mobile phone. As long as your users can open up a web browser and receive a phone call at the same time, we can deliver a remote office solution. Because of our experience we are ideally placed to guide customers through the pitfalls of delivering acceptable quality calls at extremely competitive cost to their users, and can also provide a complete managed service Virtual Call Centre.