Contact Centre Solutions
We supply a comprehensive range of Contact Centre solutions from 5 – 5000 users
Armstrong specialise in the delivery of inbound/outbound call centres and have implemented and now support over 200 call centres across the UK. These range from 5 seat single site systems to 600 seat multi-site distributed ACD systems.
Armstrong partner with a number of industry leading vendors, providing award winning IP-PBX telephone systems combined with CSM Management Information and Xarios’ range of CTi software.
The Armstrong solution combines our superior voice platform with a complete range of Management Information and CTI applications delivering unsurpassed agent productivity. We give you the peace of mind that one supplier can support the entire solution, enabling you to focus on running your business whilst leaving the technical support up to us.
All organisations need good communications systems. You can purchase, lease or rent our solutions. Alternatively you can use our cost effective communication infrastructure to support your business. This managed service option can mean that running your entire voice communications system can be rolled into a single contract with one point of support.
We select the right combination of products to deliver the best solution to your business need. We recognise that the solutions we supply are business critical therefore Armstrong focus on reliability and technical support of the system.
So if you need to setup in inbound call centre we will propose the ideal telephone system fitted with the CSM Management Information System (CSM)
You may need to enhance your system by adding the facility for bulk call recording and Computer Telephony Integration (CTi) for screen popping your Customer Relationship Management (CRM) software.