The framework for MAS 4.0 is the company’s original Freedom Architecture, a customisable system with multi-platform capability. The fourth iteration of MAS expands these options, allowing customers to use it as a virtual solution for complex communication issues facing IT businesses and corporate clients. Like its predecessors, MAS 4.0 can be customised to serve the communication needs of a wide array of professional clients. The software solution integrates lines of communication across multiple platforms into a single streamlined application with an intuitive user interface.

MAS removes the roadblocks to communication that distance and disparate platforms place between business partners.

Some of the notable features found in Mitel Applications Suite (MAS) 4.0 include:

• Real-time web-based collaboration with no client-side downloads
• Secure, instantaneous mobile communication and messaging
• Simple administrative functions
• Greater scalability
• Broader virtualisation capacity

Mitel General Manager and Executive Vice President Ron Wellard notes that the typical IT administrator “has too much going on to waste time with difficult-to-manage solutions” and feels that MAS 4.0 provides a solution. “If it’s too hard to collaborate, end-users will look to other solutions and productivity will suffer,” he continued. With Mitel’s unified MAS system, productivity lost to brute-force integration can be put to better use.

“UCC simplicity and ease of use is critical to adding value in an enterprise — both for the end-user and for IT,” said Wellard.

Based in Kanata, Ontario, Mitel provides customised business communication solutions to a global market. The company’s Freedom Architecture creates enhanced flexibility that allows the effortless business communication that an increasingly competitive market requires. Mitel’s cloud-based software solutions create a central meeting place for integrated business communications across multiple platforms and over any distance.

Find out More

Want to find out more about the Mitel Solutions and Mitel Telephone Systems or Armstrong Communications range? Call our dedicated team on 0845 345 0045 or get a FREE No Obligation Quote via our contact page.

There they are!

Following a bout of particularly good weather, the team at Armstrong took the opportunity to soak up some spring sunshine and have an impromptu lunchtime barbeque in the Armstrong ‘back garden’. With the sun streaming through the windows all morning, the sound of the ice cream van was the final straw – after a quick trip to the shop, the team were armed with the perfect ingredients for a lunch ‘al fresco’.

Stepping up to the plate as Head Chef for the afternoon was Luke Pawsey, a lead Engineer on some of our most recent ShoreTel projects. Serving up some delicious barbeque fayre with fresh green salad and statutory fizzy pop (unfortunately no beer!), Luke demonstrated his culinary genius with burgers, sausages, a few chicken thighs and some black pepper.

Naturally the rest of the Engineering team demonstrated their technical expertise by patching handsets outside, so that helpdesk calls could be answered while the team were soaking up some rays and enjoying their lunch

GET IN ON THE ACTION….

Long standing Armstrong Communications PLC customer Action Claims have teamed up with Key 103 and Magic 1152 to raise money in support of Cash for Kids.  Throughout the week their 140+ strong workforce will participate in a variety of activities to raise funds for children affected by poverty, neglect, disability and distress by providing better recreational facilities and safe places.

We appreciate that times are a little tough but all they are asking of you is to spare the loose change in your pocket and please make a donation, it’s easy to do, just visit…

www.justgiving.com/actionclaims

Huge thanks in anticipation for your support.

THE WEEKS EVENTS

Monday…The team will be running bingo throughout the day and we will be raising awareness for the brave children who are unfortunate enough to be going through chemotherapy by having as many of the lads (and girls if they want) shave their heads.

Tuesday…Is Pyjama and Car Wash day, whilst Key 103 broadcast from the offices at Action Claims.

Wednesday …Is coffee & cake day and a mystery bring & buy stall

Thursday…As well as running bingo throughout the day they will be holding a cream cracker eating competition and a penalty shootout competition.

Friday…They will playing steal the balloon and running a game of Battleships between each team.

Businesses that take advantage of the ease and convenience of Gmail will be pleased to know that the latest ShoreTel 11.2 release allows the popular email client to be synchronized with the ShoreTel voice mail system.

Installing the new feature is quite simple, and it allows users to do away with Exchange for email if desired. This useful new feature, which is making its debut on the 11.2 release, is compatible with Google Premiere and Education accounts. It provides seamless integration between Gmail and the ShoreTel Unified Messaging system, and many businesses stand to benefit from it.

The latest ShoreTel release is available now. Installation is quick and easy. The voice mail and email synchronization feature works with user mailboxes on the server as well as mailboxes that are on voice switches. After it is successfully installed and set up, this feature allows users to listen to voice messages through their Gmail clients. Voice messages can also now be attached as .WAV files to Gmail messages, which opens up a world of new possibilities and enhances the usefulness of ShoreTel and Gmail.

IT professionals now have access to ShoreTel Director, a system that meets and exceeds all of those criteria, and which has been designed precisely to respond to their distinct set of priorities.

With ShoreTel Director, IT managers can harness the power of an innovative communications clearinghouse that increases functionality and lowers costs. In short, the system offers IT staff the ability to exercise complete oversight of the entire system as well as each and every user that is a part of it.

ShoreTel Director provides this type of capacity due to the fact that it was designed with IP in mind from the start. In contrast to other systems that have emerged from older analog systems or systems that have been cobbled together over time, ShoreTel Director seamlessly incorporates ShoreTel’s IP infrastructure and architecture to offer:

Scalable Remote Management Capacity:

* Single management interface can accommodate up to 20,000 individual users.
* Web-based functionality and single image technology provides 24/7 remote accessibility.
* Assignment of permissions based on specific user role offers heightened security.

Unrivaled Simplicity in Function:

* Advanced telephony knowledge is unnecessary.
* Addition of switches and users can be done with ease.
* System is capable of astounding speed.
* Users can enjoy tremendous mobility.
* Assistance materials are integrated, and therefore readily accessible at any time.
* User-friendly schedule and recording functionality are integral to the system’s design.

Enhanced System Oversight Functions:

* Get streamlined management information with Quick Look dashboard.
* Complete MAC capacity delivered through remote management tools.
* Event logs and event filters drive email notification generation.

Taken together, the impressive features of ShoreTel Director combine to represent one of the most competitively priced options available for Enterprise system procurement.

Want to find out more about the ShoreTel Director or Armstrong Communications range? Call our dedicated team on 0845 345 0045 or get a FREE No Obligation Quote via our contact page.

The survey has helped us gain a greater understanding of how individual businesses utilise their telephone systems, call recording, video conferencing and Non Geographic numbers.

The draw has now taken place and we are pleased to announce the winner as Gary Gray from Newcastle Utd Football Club. Gary wins £50 of high street vouchers and will be contacted later today to confirm delivery details.

Please look out for future promotions from Armstrong Communications on twitter @acplc or if you ever have any specific questions regarding business communications we’d love to hear from you.

Contact Jonathan Moran 0845 345 0045

Liverpool telephone systems

Armstrong Communications PLC support all the popular ShoreTel Telephone Systems and Mitel Telephone systems, IP telephone handsets and cover Liverpool and the North West.

In addition to installing telephone systems in Liverpool we provide the following:

Liverpool Telephone Systems Training

There is no point installing a new system if you’re not going to use it to its full potential. That’s why our dedicated training options will help you achieve the most out of your new equipment – providing all users with the technical knowledge and skills to maximise your system’s effectiveness.

Liverpool Telephone System Maintenance

After we have installed your new system and trained your staff on its use, our service doesn’t stop there. We’ll always be on hand with technical support and guidance – and whether you want to report a fault, add an extra service to your system or add a new user, our team will always respond quickly. Our support system means you get all your advice and help from a single source, negating the need to deal with multiple service providers and we’ve a great range of support and maintenance packages available, so we’ll always be able to match your business’ specific needs – no matter how big or small.

Telephone System Audits Liverpool

Our knowledge and experience extends beyond the technical. Our bespoke audit service for businesses throughout Liverpool can help your business save money by keeping unnecessary costs down without compromising the quality of your business’ output. From cheaper call tariffs to eliminating products and services you don’t need, we have the experience and knowledge to identify ways of reducing costs.

The conference was the first event Armstrong and ShoreTel had co-hosted since becoming a reseller in 2011. Ian Nuttall, Sales Manager, said “It was a great opportunity to showcase the capabilities of ShoreTel, and in particular how it can benefit contact centres of any size in an easily managed, cost-effective way”

Pictured below are Ian Nuttall – Sales Manager Armstrong Communications, Andy Powell -Solutions Evangelist- ShoreTel and Andrew Mottershead Major Account Manager – ShoreTel

Media Contact Jonathan  Moran 0161 868 4512

Armstrong are delighted to announce Ian Nuttall as their new Sales Manager. Ian has been with Armstrong for just over two years having joined from Splicecom. Previously he had worked at  Nimans where he headed up the team supporting the Ericsson product portfolio. Prior to Nimans, he had been working with Sterry, one of the UK’s largest telecom resellers. Starting as a field engineer, he transferred into sales by the mid-nineties, where he was responsible for winning some of the company’s largest multi-site network and Call Centre deals.

Ian brings a wealth of ‘hands on’ sales experience as well as extensive management skills and was the natural choice for this position.