Liverpool telephone systems

Armstrong Communications PLC support all the popular ShoreTel Telephone Systems and Mitel Telephone systems, IP telephone handsets and cover Liverpool and the North West.

In addition to installing telephone systems in Liverpool we provide the following:

Liverpool Telephone Systems Training

There is no point installing a new system if you’re not going to use it to its full potential. That’s why our dedicated training options will help you achieve the most out of your new equipment – providing all users with the technical knowledge and skills to maximise your system’s effectiveness.

Liverpool Telephone System Maintenance

After we have installed your new system and trained your staff on its use, our service doesn’t stop there. We’ll always be on hand with technical support and guidance – and whether you want to report a fault, add an extra service to your system or add a new user, our team will always respond quickly. Our support system means you get all your advice and help from a single source, negating the need to deal with multiple service providers and we’ve a great range of support and maintenance packages available, so we’ll always be able to match your business’ specific needs – no matter how big or small.

Telephone System Audits Liverpool

Our knowledge and experience extends beyond the technical. Our bespoke audit service for businesses throughout Liverpool can help your business save money by keeping unnecessary costs down without compromising the quality of your business’ output. From cheaper call tariffs to eliminating products and services you don’t need, we have the experience and knowledge to identify ways of reducing costs.

The conference was the first event Armstrong and ShoreTel had co-hosted since becoming a reseller in 2011. Ian Nuttall, Sales Manager, said “It was a great opportunity to showcase the capabilities of ShoreTel, and in particular how it can benefit contact centres of any size in an easily managed, cost-effective way”

Pictured below are Ian Nuttall – Sales Manager Armstrong Communications, Andy Powell -Solutions Evangelist- ShoreTel and Andrew Mottershead Major Account Manager – ShoreTel

Media Contact Jonathan  Moran 0161 868 4512

Armstrong are delighted to announce Ian Nuttall as their new Sales Manager. Ian has been with Armstrong for just over two years having joined from Splicecom. Previously he had worked at  Nimans where he headed up the team supporting the Ericsson product portfolio. Prior to Nimans, he had been working with Sterry, one of the UK’s largest telecom resellers. Starting as a field engineer, he transferred into sales by the mid-nineties, where he was responsible for winning some of the company’s largest multi-site network and Call Centre deals.

Ian brings a wealth of ‘hands on’ sales experience as well as extensive management skills and was the natural choice for this position.

Armstrong have a history of attending and sponsoring the conference and are proud to continue this relationship. The day will include keynote speakers from the  industry on new technologies, changes in legislation and practical advice for contact centre managers.

Media Contact

Jonathan Moran

Jonathan.moran@acplc.com

Follow us @acplc

This week see’s the completion of a Xarios Mobile recording solution for one Manchester’s leading Financial Institutions. The solution enables Blackberry Mobile users to integrate seamlessly with their Xarios call recorder providing s single user interface to record, search and playback on fixed and mobile calls.

The application is configured centrally via the BES server which allows easy of deployment by the system administrator.

If you have any questions regarding your call recording solutions or for more information on FSA regulations and the implications on your business, please call 0845 345 0045

Armstrong Communications PLC, a Manchester based Total Communications Solutions provider today announced the acquisition of Lancaster based Linco Communications Ltd.

Linco Communications established in 1989 is a telecoms supplier of ShoreTel and NEC products based in Lancaster.

The acquisition is the result of ongoing strategic considerations by Armstrong as it looks to grow and develop in terms of size and breadth of portfolio.  Armstrong considered a number of interesting acquisition opportunities before finally coming to an agreement with Linco.

Armstrong Communications PLC is known principally as a MITEL and ShoreTel telephony reseller that offers total communications solutions including CTI, Management Information Software, Call recording (mobile and fixed line), Diallers, Video Conferencing Solutions, Network Services (Call and Lines) and NGN’s

Armstrong Managing Director, Sally Stothard said – “We are excited about the acquisition of Linco Communications for a number of reasons. We are delighted to find a business that developed a loyal customer base that recognise the value and importance of a close working relationship with their supplier.  These customers will find working with Armstrong very similar, and our breadth of portfolio and experience will open up options they may not have considered previously”.

“Linco’s core values are very closely aligned to our own and I have no doubt that we will continue to delight those customers for years to come”.

Media contact at Armstrong Communications:

Jonathan Moran

Jonathan.moran@acplc.com

Tel: 0161 868 3000

As you may be aware on Monday 14th November 2011 the FSA regulations for Mobile call recording comes into play. This will allow bankers and traders to trade when and where they want allowing greater freedom and mobility.

Whilst this will have positive effects for traders it will undoubtedly create problems for IT and Communications departments up and down the land who will have to ensure that all transaction related calls and recorded and stored without negating the call quality.

Armstrong Communications have provided call recording solutions for over 10 years and have an outstanding knowledge of the complexities of this solution.

For more information on the FSA regulations on call recording please download the FSA regulations by clicking the image below or view our mobile call recording solutions here