NEWS
Armstrong hook up with Daisy Wholesale
Armstrong Communications is delighted to announce its decision to work with Daisy Wholesale.
The decision was taken after Armstrong recognised that Daisy Wholesale’s reliable billing platform, supported by Daisy Group’s stability within the marketplace proved a winning formula when working in a highly competitive market.
Sally Stothard, Armstrong’s Managing Director said: “We are very impressed with the Daisy billing platform and look forward to working with them. Daisy has a strong reputation within the telecoms industry and has the same commitment to customer service as we do".
“Through our new partnership we feel we have helped to future proof the voice provisioning and
Mitel Announce Callview 'End-of-Life'
Mitel recently announced end-of-life of the Callview MIS application to be replaced by the CSM (Customer Services Manager) product.
The time lines for this are:
The last time to buy Callview: 1st October 2010
End-of-Life for Callview: 31st December 2010
End of Development: 31st December 2011
Mitel technical support ends: 31st December 2017
CSM, the replacement product will happily run on the Axxess, the CS 5000, and the Mitel 3300 and is being further developed to work in a multi-controller 3300 deployment, something already available on the Axxess and CS 5000.
The cost to upgrade from Callview to CSM is only £850,
The Armstrong Open 2010
Mark Hallam from Swinton Insurance wins the Armstrong Open
Due to the ash cloud affecting flights out of Manchester, the Armstrong Challenge had to be hastily rearranged from the rain in Spain to the sun in Cheshire, so it was on with the caps, and down with the brollys for a change!
The competition was a hard fought one but Mark Hallam’s extensive supply of Alka Seltzer, combined with his knowledge of British conditions and his undoubted golfing skills won him the big prize !
Jez Lamb was on hand to do the honours and present Mark with his gleaming trophy which
Mitel receive Frost & Sullivan 2010 Award
Mitel receive Frost & Sullivan 2010 Global New Product Innovation Award
Mitel announced that Virtual Mitel Communications Director (Virtual MCD) has been recognised by Frost & Sullivan as the recipient of the 2010 Global New Product Innovation of the Year Award in the World Enterprise Telephony Platform and Endpoints Market. Mitel received the award in recognition of its performance against key competitors in terms of product innovation, use of leading-edge technologies, delivery of value-added benefits and features, ability to deliver superior customer ROI, and customer penetration potential.
Virtual MCD, the core call control of Mitel's Virtual Solutions software portfolio,
Ofcom to tackle repeat silent calls
Ofcom has announced a series of measures to take action against silent calls and published the outcome of a related investigation into seven companies.
Silent calls occur when automated calling systems used by call centres for telemarketing, market research, debt collection and other purposes, generate more calls than the available call centre agents can deal with. When the person dialled answers the telephone, there is no agent available, resulting in silence on the line. These abandoned calls can cause significant anxiety and annoyance.
Seventy per cent of the complaints Ofcom receives about silent calls are from consumers receiving two or more silent calls
