Services and Support
Armstrongs’ team of telecom and software engineers provide first class support to its customer base through its comprehensive support mechanism and an in-built determination to achieve 100% customer satisfaction.
Applications
- ITIL Desk
- Consultancy
- Post Sales Support
- Project Management
- Training
- Bespoke Development
- System Audits
- System Integration
Service desk
We operate an ITIL aligned Service Desk using a Pink Verified (TM) service management system. Our Service Desk shares engineers and managers with the project teams to ensure a dovetailed approach as your new service is transitioned from initial installation through to going live. Once the system is live our service managers and account managers work together to help you achieve an acceptable TCO and ROI.
Consultancy you can trust
If it’s telecoms advice you require, there’s nobody better to turn to than Armstrong. With a breadth of experience, insider market knowledge and up-to-the-minute technical expertise, we can advise on the best solution to meet your business needs.
Project management
A dedicated project management team will work closely with you and your staff to ensure smooth and trouble free installations. Your project manager will integrate the new system with your existing one, and liaise with external suppliers, engineers and other third parties on your behalf – giving you one easy-to-reach, dedicated point of contact throughout the project.
Training
There is no point installing a new system if you’re not going to use it to its full potential. That’s why our dedicated training options will help you achieve the most out of your new equipment – providing all users with the technical knowledge and skills to maximise your system’s effectiveness.
System maintenance
We’ll always be on hand with technical support and guidance – and whether you want to report a fault, add an extra service to your system or add a new user, our team will always respond quickly. Our support system means you get all your advice and help from a single source.
