ShoreTel Contact Centre Solutions
ShoreTel Contact Centre solutions satisfy the needs of all types of organizations, from informal inbound call centres to sophisticated distributed multimedia environments. Choose from three levels:
Workgroups
ShoreTel Workgroups is an easy-to-configure call centre solution with call routing, announcements, scheduling, and basic reporting in a simple package designed to help informal groups become more efficient. Flexible service options can be set up in just seconds.
Enterprise Contact Centre
ShoreTel Enterprise Contact Centre software provides advanced multimedia call centre solutions for all organizations. Sophisticated real-time management and reporting tools let organizations analyze their performance and measure the results. The customer experience can be tailored to meet specific requirements with advanced routing, multiple service options, and tools that help deliver calls to the right agents and services at the right time.
Syntellect CIM
Syntellect’s Customer Interaction Management product suite provides high-end contact centres with premium capabilities. This patented solution provides a highly comprehensive set of contact centre interaction management tools: multimedia routing, universal queuing, tracking, and reporting for inbound and outbound calls. The powerful multimedia universal queuing supports interactions such as email, Web chats, Web requests, fax, and voicemail.
Today our ShoreTel Business solutions include:
- ShoreTel Telephone Systems
- ShoreTel VOIP
- ShoreTel IP Phone System
- ShoreTel Handsets (including handsets such as the ShoreTel 265, ShoreTel 230 & ShoreTel 115).
- ShoreTel Communicator
- ShoreTel Contact Center
- ShoreTel Conferencing
- ShoreTel SIP
Want to find out more about the ShoreTel or Armstrong Communications range? Call our dedicated team on 0845 345 0045 or get a FREE No Obligation Quote via our contact page.
