Call Recorders
Armstrong supply an extensive range of Xarios call recording products. Call Recorders employ an easy to use yet powerful web-based search and playback system. Developed with the user in mind, the focus is on saving time for you and your staff. Available in three versions – Express, Professional and Enterprise – Xarios Call Recorder can provide your business with the perfect recording solution no matter what your needs.
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Applications
- Dispute Resolution
- Staff Quality Training
- FSA/PCI Compliance
- Speech Analytics
- Embed within your CRM software
- Rapid word search
- Bespoke development
Professional
Call Recorder Professional expands upon the functionality of Call Recorder Express, adding features such as authentication, archiving and exclusion/inclusion lists.
Enterprise
Call Recorder Enterprise is the complete solution for businesses where call recording is critical. Building on the power of Call Recorder Professional, Call Recorder Enterprise offers advanced CTI integration, call scoring features and total scalability.
Do I need Speech Analytics?
Speech Analytics is something to be considered by any Call Centre using Call Recording that has a definite requirement for finding very specific recordings quickly and accurately.
Speech Analytics enables management to:
- Identify which agents are not handling specific parts of calls or different call types correctly, leading to improved training and coaching by focusing on specific areas.
- Highlight customer preferences and general issues, resulting in greater control of customer retention, new business, and upgrade opportunities.
- Identify reasons for lost business and improve closing ratios thereby improving the profitability of the business!
