CTI

We have the in-house development skills to deliver screen popping and database integration
Armstrong PLC has developed a multitude of plug-ins for industry leading CRM apps. The Xarios phone Manager SDK provides your development team with components such as .NET DLL, ActiveX/OCX control, Web Service, Command Line or XML keystroke Macro design for your custom integration needs.

The more information you have access to when speaking to your customers the better the quality of service you are able to provide. We’ll show you how to use CTi and CRM technology to capture customer data and use it to wow your customers.

CTi enables agents to have access to all the relevant customer information on their PC screen whilst the call is taking place. This will assist the agent in dealing with the customer’s query more effectively, more efficiently and identify opportunities for cross-selling.

Applications

• Microsoft Dynamics CRM
• Goldmine
• Sage CRM, ACT, SalesLogix
• Salesforce.com

• Housing
• EMIS
• Traveller
• Web Integration

Application Integration

Phone Manager Professional integrates with a variety of office applications allowing you to get the most out of your existing software and further improve the workflow of your staff. If licensed a range of advanced CRM integration can be achieved with the Advanced Plugins package.

Screen Popping

If enabled, calls at your endpoint will trigger your preferred database application to launch a window displaying all the information it has about the current caller. This feature is invaluable for inbound call environments where staff require fast access to customer data.