MITEL Maintenance & MITEL Support
Mitel Services and Support - Armstrong’s team of telecom and software engineers provide the highest levels of Mitel maintenance and Mitel support to its customer base through its comprehensive support mechanism and an in-built determination to achieve 100% customer satisfaction. Our support team are equipped to support the core products across the Mitel range. From employee training to consultancy and ongoing maintenance and support, we offer an extensive package of aftercare to all those who purchase Mitel products, or opt for the Mitel Maintenance and Support..
Mitel Maintenance Solutions
- System Audits
- System Integration
- Consultancy
- Bespoke Development
Mitel Support
We’ll always be on hand with technical support and guidance – and whether you want to report a fault, add an extra service to your system or add a new user, our team will always respond quickly. Armstrong’s Mitel support system means you get all your advice and help from a single source.
Mitel phone systems supported by Armstrong:
- Mitel 5000 Series
- Mitel 3300 IP Communications Platform
- Contact Centre Management
Armstrong Communications are trained in Mitel Maintenance and Mitel Support, and ensure you have the knowledge you and your workforce need.
- ITIL Desk
- Post Sales Support
- Project Management
- Training
Mitel Service desk
We operate an ITIL aligned Service Desk using a Pink Verified (TM) service management system. Our Service Desk shares engineers and managers with the project teams to ensure a dovetailed approach for the transition of your new service, from initial installation to going live. Once the system is live our service managers and account managers work together to help you achieve an acceptable TCO and ROI.
Consultancy you can trust
If it’s telecoms advice you require, there’s nobody better to turn to than Armstrong. With a breadth of experience, insider market knowledge and up-to-the-minute technical expertise, we can advise on the best solution to meet your business needs. Mitel Maintenance ensures you don’t just maintain the status quo, but continuously improve on it too.
Project management
A dedicated project management team will work closely with you and your staff to ensure smooth and trouble free installations. Your project manager will integrate the new system with your existing one, and liaise with external suppliers, engineers and other third parties on your behalf – giving you one easy-to-reach, dedicated point of contact throughout the project.
Training
There is no point installing a new system if you’re not going to use it to its full potential. That’s why our dedicated training options will help you achieve the most out of your new equipment – providing all users with the technical knowledge and skills to maximise your system’s effectiveness. New staff members? No problem: our Mitel support team are on hand when you need us.
