MITEL & ShoreTel Business Telephone Systems
MITEL Phone Systems
Mitel is a leading provider of communications solutions for a range of organizations – from the very small, single site offices to the multi-site, large enterprises. They offer customers a broad choice of solutions, from basic business communications to sophisticated unified communications.
Mitel operates from over 100 locations in over 90 countries, through a network of over 1,500 value-added resellers and partners.
Following the merger with Inter-Tel, Inc. in August 2007, Mitel now offer even greater choice and flexibility.
Mitel Telephone Systems provided by Armstrong:
- Mitel 5000 Series
- Mitel 3300 IP Communications Platform
- Mitel Contact Centre Management
ShoreTel Phone Systems:
ShoreTel telephone systems bring unified communications, ShoreTel IP phone systems, contact centre and mobility solutions together with plug and play simplicity to meet your everyday needs.
Armstrong Communications PLC support all the popular ShoreTel Telephone Systems such as the ShoreTel 265, ShoreTel 230 & ShoreTel 115 IP telephone handsets.
Contact centre solutions
Customers expect higher levels of service than ever, and multisite contact centers are now the norm. Built on the highly reliable voice capabilities of our unified communications system, ShoreTel’s Contact Center solution easily connects internal and external customers to the right agent at the right time. The result? Lowered costs and an improved customer experience that help to transform your contact center into a revenue center.
ShoreTel offers flexible solutions for all types of enterprises: from smaller, less formal environments to large organizations that require call centers with sophisticated routing and reporting options, multimedia, self-service and outbound campaign capabilities.
IP phone systems.
Designed from the ground up to streamline the work of administrators and end users alike, the built-in unified communications (UC) capabilities of ShoreTel’s VoIP phone system are transforming the way people work.
By integrating communication tasks currently performed with separate tools, such as video conferencing, IM and online collaboration, ShoreTel’s brilliantly simple solution helps boost productivity and reduce costs.
Unified communications
ShoreTel’s Unified Communications (UC) capabilities are changing the way people work by integrating communications tasks currently performed with separate tools. Built on the powerful voice capabilities of our IP phone system, ShoreTel simplifies communication with fully integrated video, instant messaging, video conferencing, advanced mobility, presence and collaboration capabilities.
Now on-site and remote users alike can see who is available, and choose how best to reach them. With less time spent playing phone tag, everyone has more time for the real business at hand.
