Education

In today’s multicultural and global environment, Armstrong is helping schools utilise technology and assist teachers and students alike, and to lay the foundation to develop the skills students need to be competitive in a global market place.

Our solutions are focused on improving student outcomes and are transforming the way people teach and learn with:

• Access to tools / resources IP conferencing and collaboration applications that facilitate interaction and communication among teachers and administrators
• Messaging applications that improve parental outreach and community involvement
• Emergency notification systems that put people and school safety first
• Distance learning and mobility solutions that enhance educational outcomes for students.

Armstrong can also assist learning institutions to embrace a 21st Century Learning Environment with:

• Communications solutions that are easy to adopt, integrate, manage and utilize
• A ROI of Voice Over IP technology tailored to enhancing education administrative efficiencies, productivity, and hard capital cost savings
• Funding / financing information assistance

Healthcare

Armstrong focuses on technologies and solutions that allow access to on-time and up-to-date patient information at the point of care, deliver new services to clinicians, physicians and patients, wherever they are in the healthcare establishment.

Armstrong’s communications software and productivity enhancing applications provide:

• Single sign-on for integrated voice and data systems
• Improved security with centralized applications and data storage
• Simpler, more cost-effective management that frees IT for other tasks
• Cost-effective mobility for doctors working at multiple locations
• Higher productivity as doctors can hot desk to any phone in the world, take their calls and messages – working as though they are at their desk
• Teleworking capabilities for greater employee satisfaction and productivity
• Significant operational savings

Government

Armstrong Communications offers government the means to overcome communications challenges, providing an efficient and effective means to communicate across diverse systems and to work with government clients to achieve co-ordinated customer service.

The Problem

• Multiple voice systems that don’t talk to one another
• Calls can’t be transferred, no connectivity between sites
• Lack of joined up services creates the perception of poor performance; people are expecting value from public services in return for their tax contributions

The Answer

• VoIP enables voice calls to be moved to the network
• Calls can be centralized to allow all sites to be connected, regardless of geographic location
• The flexibility of IP enables better interaction between the front and back office to ensure a seamless flow of information, facilitating a swift and successful resolution to an inquiry
• Productivity enhancing applications that save money, improve customer service, and contribute to the green programs

Mitel designs innovative communications solutions that enhance responsiveness and the delivery of public services while keeping costs in check. From an incremental approach to call center implementation to providing teleworking tools for home and remote workers, Mitel has the solution for all governments online.

Housing

In the housing sector customer service is king. The key to good customer service is good communications with tenants and resolving issues before they become major problems. Getting this right depends on how quickly people can share information. Staff need seamless communications with colleagues, customers, suppliers and outsourcing partners. To gain competitive advantage, housing professionals need the power to communicate in real time: they need communications that are not restricted by location or geography and are free from device dependent access codes.

Gain competitive advantage through effective business communications

For Housing Associations focused on customer service, getting communications right is paramount to not only operational efficiency, but ultimately to outstanding customer satisfaction. Using our expertise Armstrong Communications can help you gain competitive advantage through more effective business communications, bringing order to operations and raising the bar in housing standards.

Inherited Networks

Due to consolidation in the sector, many housing organisations have inherited networks and communications technology. Capability often varies by location, meaning users moving from site-to-site have no consistency of experience. Managing this type of communications infrastructure is time-consuming, expensive and involves staffing on-site resources or necessitates travel, introducing delays to issue resolution. Such gaps in communication can lead to errors and delays.

The Right Tools

Handled properly, telephone communications can create a positive impression of service – improperly, a negative one. For this reason, having the right tools to manage incoming calls is pivotal to successfully managing contact with the public. To ensure incoming calls are being answered in timely fashion and call traffic is running smoothly, analytical tools are required.

Key Lines of Enquiry (KLOE)

Housing issues often cause stress and concern for the tenant. For matters of such a critical nature, people expect their call to be answered immediately by someone capable of dealing with their issue on the spot, without being passed around or having to call back. When tenants have a poor experience relating to a call to their housing provider association, it can impact your Key Lines of Enquiry (KLOEs) rating.